HELP & SUPPORT

A clear answer.
Your next step.

Get help with your documents, account or payments. Start with the guides below, or talk to us through your preferred channel.

Try our Free Invoice Generator ↗
01

Live chat

Ask a question in our chat. AI assistance is available, with a handover to a person when needed.

02

WhatsApp

Contact our shared CAX support team. Mention Payslips4u and the page you need help with.

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03

Telegram

Reach the same support team on Telegram. Please keep personal payroll details out of your first message.

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Getting started

How do I create my first payslip?

Choose a template, enter the employer and employee details, then add the pay date and figures. Check the live preview and download a free watermarked PDF. Sign in to save a draft or finalise a document.

Can I enter figures from my payroll software?

Yes. Choose “Enter recorded payroll deductions” in the editor. Enter the actual tax, NI and loan deductions alongside your pay and pension figures.

Can I change the template?

Yes. Change the document style while editing. View Samples opens a full-size sample image; Create Payslip opens the editor for that layout.

Is the invoice generator really free?

Yes. Invoice previews and final PDF downloads are free. Create an account to save invoices in your workspace. No paid payslip plan is needed.

Tax & calculations

Which calculations are supported?

Regular weekly, fortnightly, four-weekly and monthly pay for 2025/26 and 2026/27, with supported L/M/N/T, BR/D/NT tax codes and NI categories A/B/C/H/J/M/Z. Use the tax code and NI category issued for the employee. Our supported PAYE and National Insurance calculations are checked against HMRC’s 2026/27 payroll test examples.

What about directors, K codes or statutory pay?

Use recorded payroll deductions for directors, K codes, week 53, irregular pay, statutory payments and other special arrangements. The automatic calculator does not cover every payroll circumstance.

How do year-to-date figures work?

Enter the totals from earlier pay periods in the same tax year. The editor adds the current period. It does not automatically combine every document in your account.

How are pensions and salary sacrifice handled?

Enter the actual employee and employer pension amounts and select the appropriate pension tax treatment. Enter pension salary sacrifice separately. Check the result against your payroll arrangements.

Is this an HMRC payroll filing service?

No. This is a document preparation service. It does not send RTI returns, pay employees or provide tax advice. The employer remains responsible for accurate payroll.

P60 certificates

How do I prepare a P60?

Open P60 forms, choose the tax year and format, and enter the recorded annual figures. Complete employee and employer information, pay and tax, NI earnings bands, statutory payments and loans. Preview before finalising.

Can it calculate my annual NI bands from total pay?

No. Use the NI earnings bands recorded by your payroll system. Total annual pay and tax alone cannot reconstruct these values accurately.

Which P60 layouts are available?

Orange portrait, blue portrait and blue landscape. The fields are the same. Select the tax year that the payroll records relate to.

When should an employer provide a P60?

The tax year ends on 5 April. Employers must provide P60s to relevant employees by 31 May. Check the official employer guidance for your circumstances.

Payments & plans

What does a single or three-document pack cover?

Each final payslip, P60 or annual summary uses one document credit. Downloading the same final PDF again is included. Duplicating or editing a final document creates a new document and uses another credit.

How does Unlimited monthly work?

The monthly plan renews until cancelled. It covers one named person only during each paid month, subject to fair usage. Enter that person’s full name at checkout and use the same name on every document covered by the plan.

What does fair usage mean?

The plan is for normal, individual payroll document preparation for the named person. Account sharing, resale, automated bulk generation and documents for other people are excluded. Misuse may result in a restriction reviewed by support; there is no advertised numerical download cap.

How do I cancel?

Sign in to your workspace and choose Cancel monthly renewal. Access to new documents continues until the paid period ends. Already finalised, paid documents remain available unless their payment is reversed.

How do I pay?

Stripe hosts the secure checkout. The single and three-document packs are one-time payments; Unlimited is billed monthly. All prices are in GBP. Cryptocurrency payments are not accepted.

Account & downloads

Where are my saved documents?

Sign in to My workspace. Continue editing a draft, download a final PDF, or duplicate a final record to prepare another document.

Can I correct a finished payslip?

A final document is locked. Duplicate it, make your correction, check the preview and finalise a new version. The new document uses a credit or an eligible monthly plan.

Why does my preview still have a watermark?

Free previews are drafts. The watermark is removed when you finalise and download an eligible paid document. Invoices can be finalised for free.

I paid but cannot download. What should I do?

Wait for Stripe’s payment confirmation, then refresh your workspace. If the problem remains, contact support with the account email and payment reference. Never send a card number or password.

Can I remove my information?

Delete drafts from your workspace. Contact support about deleting issued records, closing your account, or requesting a copy of your information. Some payment records may need to be retained.

Official P60 guidance ↗ · Terms & fair usage · Privacy notice

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